We are having regular conversations and are responding to updated government advice on a daily basis. In response to yesterday’s new government restrictions, we have temporarily closed our Albion Mills office and relocated our teams to home-based working. We will review this decision in line with changing guidance and continue to keep our valued customers up-to-date.

Currently, we are continuing to offer our people support and advice on managing the prevention and spread of the virus, while ensuring that we position ourselves to maintain ‘business as usual’ for our customers. The location of our team may have changed but our commitment to providing you with an unrivalled service has not.

We have developed business contingency plans to protect our projects, investments and most importantly our customers and staff. These plans continue to evolve as we receive new information and updates.

Please see below some guidance on adjustment being made to our ways of working:

Operational impact

We will continue to update you on our day to day operations as and when things change.

Currently, our Willerby office is closed. We are following government advice for our teams to work from home, with selected staff in higher-risk categories already having being based at home for the last few weeks.

Access to our premises will be restricted to our security team who will remain vigilant in monitoring the safety of our premises, and have also kindly offered to ensure we continue to receive our post on a regular basis.

We are well equipped to work remotely and our team has full access to our networks and systems.

We continue to review our activity on sites with our customers regularly and will be taking direction from them with regards to our continued presence on these sites.

We’d like to maintain ‘business as usual’ wherever possible but must be respectful of where this is not practical.

Meetings and travel

We are currently following government guidance on unnecessary travel and instructing our teams to rearrange all meetings in favour of phone calls or online conferencing to allow them to work from home and follow government advice.

We hope that this detail will provide some reassurance that we are taking every reasonable action to continue to provide the highest levels of service to our customers.

While the COVID-19 outbreak continues to develop, we will endeavour to keep you informed on any further changes to our policies, ways of working and actions taken to minimise disruption and to protect the health and wellbeing of our team and customers.

If you have any concerns about any aspect of our service or your dealings with us or require any additional support at this time please do not hesitate to get in touch.