A new centre management service which provides a single point of contact for any building-related queries has already saved tens of thousands of pounds in the first six months.
Working on behalf of Community Health Partnerships (CHP), Citycare and Shared Agenda have been chosen to run the pilot scheme, encompassing their current role within 12 health centres while including some of NHS Property Services’ responsibilities and streamlining services.
A representative, who is the local point of contact for all building matters, works with NHS Property Services to coordinate service enquiries, ensures continued improved communications, streamlines processes and improves space planning.
This runs alongside existing services, which includes a local 24/7 helpdesk for planned and reactive maintenance enquiries, planned preventative and life cycle works to keep the buildings in top condition, record keeping and statutory compliance.
Caroline Havler, Head of Estates Management, said: “Centre management has been very successful in the first six months and the biggest thing is cost recovery on room bookings.
“We have established a new room booking system on their behalf, as the previous system did not have accurate booking information to be able to bill for use of bookable rooms.
“In addition, we carry out quarterly tenant meetings and, as we’re local, we already had relationships with most tenants, providing a forum for building-related discussions, joint working discussions and any queries or concerns to be raised.
“It’s a bespoke service for CHP and we could do it for other customers, tailored to their needs.”
CHP Property Manager, Nicola Bolton, said: “As head tenant, CHP recognised that the quality and consistency of centre management across the estate in Hull needed to be improved.
“With four separate service contracts already in place running up to spring 2017, it was a question of working within the existing contractual framework to develop solutions.
“Citycare has been a highly responsive and professional partner in this new approach and the evidence and feedback to date has been very encouraging.
“We now have a system that gives proper weight to buildings maintenance and relationships with tenants, patients and visitors.
“Crucially, we also have the ability to utilise bookable space across the estate in a highly efficient way that has the potential to deliver more than a million pounds of income over the next 12 months.”